RawScan Refund Policy
This policy covers RawScan Pro ($3.99/month) and Nova All-Access ($10.99/month) subscriptions, billed through Paddle, our merchant of record. The scanner itself is free — free features never involve a charge.
The free trial comes first
Every paid plan starts with a 3-day free trial. Cancel during the trial and you are never charged, and there is nothing to refund.
Cancel anytime
Cancel whenever you like — use the link in your Paddle receipt email, or email us and we will cancel it for you. Cancelling stops the next renewal, and you keep Pro until the end of the period you have already paid for. Cancelling on its own does not refund the current period.
Refund requests
If something went wrong, email paulgeller39@gmail.com from the email address you used at checkout and tell us the charge date. We review every request case-by-case, and refunds are always honored wherever consumer law requires them — for example duplicate charges, charges made in error, or the paid service being materially unavailable. Approved refunds are returned through Paddle to your original payment method, typically within 5–10 business days depending on your bank.
Contact
Refund questions: paulgeller39@gmail.com. See also our Terms of Service.